Last updated: April 16th, 2026

At WISEFINE, we want you to be satisfied with your purchase. Please read our return and refund policy below.

1. Return Window
We accept return requests within 14 days of delivery.

2. Eligibility for Returns
To be eligible for a return:
- the item must be unused and in its original condition;
- the item must be returned in its original packaging;
- proof of purchase or order information must be provided.

3. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
- customized or personalized items;
- clearance or final sale items;
- items that have been used, damaged, or altered after delivery.

4. How to Request a Return
To request a return, please contact us at [info@wise-fine.com] with:
- your order number;
- the item(s) you want to return;
- the reason for the return;
- photos, if the item is damaged or incorrect.

We will review your request and provide return instructions if your return is approved.

5. Return Shipping Fees
[Choose one and keep only the true version:]
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
OR
- Return shipping is free for approved returns.
OR
- A return shipping fee of [amount/currency] will be deducted from the refund.

6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 5-7 days of delivery at [info@wise-fine.com]. Please include your order number and clear photos of the issue. We will work with you to provide a replacement, refund, or other suitable solution.

7. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5-10 business days. Please note that your bank or payment provider may need additional time to process the refund.

8. Exchanges
[Choose one:]
- We do not offer direct exchanges. If you need a different item, please place a new order after your return is approved.
OR
- We offer exchanges for eligible items. Please contact us at [info@wise-fine.com] for assistance.

9. Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: [info@wise-fine.com]
Website: [https://www.wise-fine.com]